Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in New York City come from postal codes 10021, 10023, 10118, 10003, 10004, 10001, 10011 and 10013.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 288,574 ratings
Thank you!
Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 08: Problems at Spectrum
Spectrum is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:Brooklyn, New York City, The Bronx, Secaucus, Staten Island, Clifton, Jersey City, North Bergen, Newark, Queens, Union City, Palisades Park, Fort Lee, Weehawken and Elizabeth.
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| City | Problem Type | Report Time |
|---|---|---|
 Brooklyn | Internet | |
| New York City | Internet | |
| The Bronx | Internet | |
| New York City | Internet | |
| Brooklyn | Internet | |
| New York City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- jiordan castle (@jiordancastle) reported fromBrooklyn, New York
I will not rest until @GetSpectrum is destroyed. Everything I do from here on out will be in service of my one true purpose: to annihilate Spectrum.
- DarDra 💬 (@DaliMama_) reported fromManhattan, New York
@Ask_Spectrum WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED IN MY LIFE!!
- Max Resetar (@maxresetar) reported fromQueens, New York
@Ask_Spectrum any info on internet outage in 11363?
- Welcome to Harlem (@Welcometoharlem) reported fromManhattan, New York
@Ask_Spectrum Now there is an outage in Harlem 🤬
- Alvaro Rojas (@Majesticeldar) reported fromQueens, New York
@Ask_Spectrum when will you resume service in jamaica queens?
- Peter Brase (@RomaPete) reported fromManhattan, New York
@Ask_Spectrum when is my internet service going to be back? It’s been out all day.
- ✨ nicholas ✨ (@_njs91) reported fromManhattan, New York
@Ask_Spectrum any update on internet service in 10030?
- Gabriel Felix (@_GabeFelix) reported fromQueens, New York
@Ask_Spectrum Terrible
- Erika Herzog (@erikaherzog) reported fromManhattan, New York
Very glad I have power here in the low 100s on the Upper West Side. Currently there’s NO internet service though so Work From Home won’t be possible until it’s fixed. Something about @ConEdison prioritizing getting power up over @Ask_Spectrum internet nodes. Hope it’s fixed soon.
- Victoria (@VictoriaLi05) reported fromManhattan, New York
@Ask_Spectrum gonna lose my job if your service doesn’t come back :)))
- Pamela J. Fuentes (@pamjfuentes) reported fromQueens, New York
@Ask_Spectrum any updates about Ridgewood, NY 11385? Four hours without service. I sent a DM an hour ago and no answer yet
- Derek Kwok (@dlangshk) reported fromManhattan, New York
I wish internet service providers would stop spamming people. Like I’m already using your subpar internet. Stop sending me mail and calling every day to upgrade to cable TV or some **** when I’ve told you 8 million times I don’t want or need it. @GetSpectrum
- ShingChan (@shingchan) reported fromBrooklyn, New York
@Ask_Spectrum my internet service out for more than 12 hours. When is it expected to restore? #spectrumoutage
- Jesse Rose (@jessekenneth) reported fromManhattan, New York
@Ask_Spectrum it feels like I just make very generous donations to @GetSpectrum every month because I have the most unreliable service. Outages almost every day but pay 260 a month! This is a scam!
- S & T (@OrganicT) reported fromManhattan, New York
@GetSpectrum is failing NYers working from home during COVID. We are missing meetings and work because of your DAILY OUTAGES! You charge more than your competitors yet deliver worse service. This is the #corruption a #monopoly causes. FIX 👏🏼 YO 👏🏼 **** 👏🏼
- George “Da Bull” Peterson III (@GeorgePDabull) reported fromQueens, New York
Hey @GetSpectrum , can we please get a ETR on when you will have service back up in Queens, New York 11434?
- jiordan castle (@jiordancastle) reported fromBrooklyn, New York
There’s a special place in hell for dealing with @GetSpectrum. We’ve canceled service twice in our last apartment—waited on hold for hours, gotten a deactivation number—and it’s still showing as active because here’s a company that wants to secretly, stupidly bleed you DRY.
- Yvonne 🎀🐯 (@yve_ee) reported fromManhattan, New York
@Ask_Spectrum when will the service be restore?
- Alvaro Rojas (@Majesticeldar) reported fromQueens, New York
@Ask_Spectrum 5 days without internet at 11419! So, thats a signal to change my service provider!
- jernej bervar (@JBervar) reported fromQueens, New York
Spectrum always taking so long to fix problems with internet in Long Island City.... BUT THEY ARE ALWAYS SO QUICK TO SEND THE BILLS. Paying for internet, that never works... smh maybe I should find another carrier 🤔 @Ask_Spectrum
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- De La (@kingj_83) reported
/2 @GetSpectrum I ordered a new phone last Monday, FedEx labeled it as damaged and sent it back to the shipper, so I never received it. I had to call Wednesday and let Spectrum know I never received it and you all weren’t even notified it got shipped backed to the sender.
- Tiffany (@TAmberkoa) reported
Wtf @GetSpectrum what all are you guys doing to the internet for 4+ hours?! 🥴🤨
- melissa (@79Melissa61) reported
@GetSpectrum slow internet speed
- Cayenne2022 (@cayenne_2022) reported
@Ask_Spectrum service outage in 10013?
- User (@vserwasfound) reported
@Ask_Spectrum how unbelievably incompetent is your service that it’s out for over 24 hours. That’s unbelievable. I am absolutely furious and want to cancel my service immediately. Unbelievable
- Subtlesgaming (@Subtlesgaming) reported
Oi two outages in two days what is happening down here @Ask_Spectrum , someone hit a pole somewhere?
- Prithvi (@anondeguerre) reported
Here we are again at 44.25. Support above and we go for 49k. I’m in and risk on. Twc.
- lol (@lol08779163) reported
@Ask_Spectrum Hey my internet service has been extremely slow all day, very frustrating.
- B y R o N (@ByRoN_Infiniti) reported
.@GetSpectrum spectrum is so bad I don't even connect my phone to the WiFi in my own house
- TwH (@TwH_in_FL) reported
@Ask_Spectrum Everyone and his brother.... and now a supervisor has "looked into it" I just want there to be a record of my complaint. I'm done with Spectrum wasting my time and taking my money.
